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A Secure Future for Your Software - Maintenance, operations and support
Together with you, we ensure a secure and sustainable future for your custom software solutions. In a long-term partnership, it's essential to feel confident that your system is in good hands. Our management package provides ongoing support, maintenance, and expert guidance, offering the right skills and experience throughout the entire lifecycle of your product or service. Our service is divided into three key areas: continuity planning, proactive maintenance, and responsive support.
Continuity planning
Unique team model for the dissemination of skills. Our development process means that we are always several people with insight into how your product works.
Your accounts and your code. Everything we create during the project is stored in cloud solutions with high availability and regular backup. We help you create accounts that you own and have full control over. It is a hygiene factor for us at Thnx that you own and control all the materials we create for you, from start to finish.
Always someone with knowledge of your product. In addition to the above activities and our team model, we ensure that there is always someone with us who has knowledge of how your product is built.
Maintenance
ENSURE THAT YOUR DIGITAL SOLUTION ALWAYS WORKS AS WELL AS POSSIBLE WITHOUT INTERRUPTIONS OR DEGRADATION OF QUALITY.
Preventive maintenance. Thnx monitors and maintains the solution both proactively and reactively to ensure that as few errors and problems as possible arise. Unexpected interruptions are kept to a minimum and planned interruptions are made in dialogue with you.
Regular updates. Thnx regularly delivers updates based on the preventive maintenance.
Roadmap and risk analysis. Together we plan meetings every quarter where we discuss the roadmap for the upcoming period and make a risk analysis based on your current situation.
Joint Action Plan. We maintain a joint action plan for known faults and risks.
A Secure Future for Your Software - Maintenance, operations and support
MANAGEMENT AND MAINTENANCE
With extensive experience, we manage your digital service or product. With a focus on long-term quality, we ensure the impact of your investment and eliminate the risk of unnecessary costs.
FURTHER DEVELOPMENT
In a new venture into an existing digital service or product, we can, based on the unique conditions, ensure an efficient pace of development and future-proof business value.
BESPOKE DEVELOPMENT TEAM
If you manage your own digital services and products but have limitations in development, we can tailor a scalable development team based on your unique circumstances and needs.
EXTERNAL CTO
By appointing an external CTO with solid experience, you get the opportunity to ensure your digital presence with experience and expertise, as well as free up time from involuntary IT managers.
EXTERNAL PRODUCT OWNER
We ensure that the requirements and long-term development of your digital products are carried out according to proven methods and with a focus on your unique business value.
Supporto
ENSURE THAT YOU HAVE A CONTACT PERSON WHO CAN ANSWER QUESTIONS OR DEAL WITH PROBLEMS THAT ARISE WITHIN YOUR USE OF THE DIGITAL SOLUTION.
Contact Person. A contact person you can reach for questions or support and support. We offer second line support, which means that your contact person can reach us by phone or email and your end users will report errors and problems to you.
Digital Case Management. All cases are entered into a case management system that you have access to.
Support Request Handling Procedure
