CUSTOMER CASE

We developed an AI-driven support agent for Mählers, providing drivers with real-time assistance and quick access to documentation.

Mählers is a leading business in its field and strives to make life easier for drivers of their products through innovative technical solutions. To enhance support for its users, Mählers developed Mählbot – a support documentation assistant that explains alarms and error codes in a simple and understandable way, without drivers having to flip through handbooks or manuals.

"Our collaboration with Thnx has been crucial in launching Mählbot, one of the first AI-driven support apps in Sweden. With Mählbot, we can offer our operators instant and reliable support, allowing us to stay at the forefront with innovative solutions for our customers." (translated quote, original language Swedish)

Pontus Jonasson

! 01

Challenges

Mählers faced the challenge of creating a system that could provide immediate and accurate answers to drivers' questions, based on existing documentation. It was important to ensure that the information provided was correct and did not contain any fabricated or so-called 'hallucinated' answers. The responses had to be strictly based on the available documentation.

! 02

Solution

By providing Mählbot to drivers via the Mählers MC3 app, Mählers can not only offer an extended display for drivers but also a powerful support tool that effectively assists the driver by delivering immediate and understandable answers to their questions.

! 03

Results

Mählbot has proven to be a valuable tool that effectively supports drivers of Mählers products by offering a fast and accurate support tool.